How many photocopies of ID, T&T?

Computerize THIS.Everywhere I go these days in Trinidad and Tobago, it seems someone wants to photocopy two forms of my identification.

My bank has multiple copies. Lawyers have multiple copies. The government has multiple copies – and guess who issues identification? Water (WASA), Electricity (T&TEC)… the list goes on.

And everywhere that there are photocopies of my identification, people I don’t know have access to them. How can I possibly trust a system that allows anyone photocopies of identification in files?

You want to see two forms of identification – fair enough. You don’t trust the people who are seeing them, so you have them photocopied – now, you clearly don’t trust these people, but you ask the individual to trust them with access to the same photocopies.

There seems to be a special part of the Amazon Forest dedicated to this need for everyone to have photocopies of everyone else’s identification here in Trinidad and Tobago.

It’s just asking for identity theft, or corruption – because those photocopies can be… photocopied… and then they can be photocopied… and since these systems require photocopies… who knows what all these photocopies will be used for?

It’s outrageous. Processes that require photocopies of identification are severely outdated.

I’d even say that they should be made illegal.

Please photocopy this post and hand it to people who are photocopying your identification.

Technology and Mediation

Open source photography -- are you in or out?As I mentioned before, I recently took a level 1 mediation course and in doing that, I began looking at many things through a new lens. It’s a process, and since it’s my life, much of what I’ve looked at relates to technology.

Looking through such a lens, though, reveals a mess.

Nature, Tech and Mediation

When we think of technology these days, we tend to think of the Internet related technologies, technologies that through our lifetime have run through our lives like fire – seemingly unstoppable, without an ability to individually control them and how they impact our lives. This is because fire, like the wheel and other technologies like them, are based on natural laws. There is no control over natural laws, there is only an understanding of them and use of that understanding.

For a successful technology, reality must take precedence over public relations, for Nature cannot be fooled.
– Richard P. Feynman, Appendix F of the Rogers Commission Report (on the Challenger disaster).

With Internet technologies, though, it’s not so much about nature because, while the platform is derived from natural laws, what is used on them is defined by human minds. By code, and what that code works on: our content.

The Code

Why does code work the way it does? It’s typically consensus of the group involved with writing it, which varies. The Open Source and Free Software communities have a meritocracy structure, and proprietary approaches tend to a more corporate structure. The ‘object oriented’ approach means code gets re-used, which means that it becomes something plugged into applications it may not originally be designed for – and because it works for the criteria of the project.

Just because something works for the criteria of a project, though, doesn’t mean it’s the best fit – something I’ve seen all too many times. And the criteria of the project are almost never complete; when you set code out in the wild of the world subject to users, their interactions can take projects down paths one never expected.

In this way, code and fire are similar. Software Engineers and companies like to think that they have everything thought out, but we typically miss something as we chase a deadline or the deadline chases us. And this is where that similarity with fire disappears: the code evolves, or the project dies.

In all of this, where does mediation happen? Absolutely nowhere. Any piece of code is a balance of negotiations between what the developers think the consumers want, the timeline, and whatever the company or open source community decides …and nowadays, what the company and the open source community decide.

The end users, the consumers, the majority of people, really don’t have too much of a say in any of this. There is one methodology that forces consumer interaction more than others (DevOps), but it’s only for more finite projects and even then is a negotiation with an opportunity of mediation that I have never seen or heard of happening.

“You get what we write.” – every software company, ever, til they get sold or closed.

The Content

The Internet evolved and continues to evolve because of the complexity of the platform allows it to. While we tend to think we have control over this, it has encircled smaller communities without it, raging like a wildfire. A lot of that has to do with content.

When it comes to content there’s no true mediation, either – my last entry on journalism and social media points to people deciding to mediate – to actively listen, to actively summarize, and to be neutral. Of course, that’s all silly because humans aren’t very good at that. As a society, we’re happier with 30 minutes of silly people screaming at each other over non-issues than we are with a 2 hour documentary on why silly people scream at each other. It boggles the rational mind, but there it is. Our technology has outstripped us in this regard.

A controversial blog post with a catchy title will be shared across social media even if it’s completely wrong. Statistically, the people who share actual scientific research is pretty slim – but the people who share opinions on such things is devastatingly large. There is a happiness people find in this conflict that baffles the calm mind.

So, all this content is out there – generating money, having political importance, allegedly influencing elections (another thing to have an opinion on) – and that drives the underlying technology, both hardware and software.

Hardware, for the most part, simply makes things possible and makes things faster. Software gets more and more bloated as software manufacturers make it easier to write code within their own frameworks – nothing beyond the box is encouraged. Thinking inside the box is where the majority of developers now live, depending on a framework to make a living.

There’s just no mediation here.

And the question arises whether there should be.

 

Mediation, Media, Social Media, Journalism

El Mercurio newsroom
El Mercurio Newsroom, by JD Lasica.

We use language and communication so much that sometimes we take it for granted.

‘Media’, ‘mediation’ – when we look at these words, it’s all but impossible to note the exact first 5 letters. This is no coincidence. They both derive from the noun, ‘medium‘. Digging further gets you to a Proto-Indian root, ‘*medhyo‘, something you can drill further down into if you wish.

It’s an interesting history in not words, but concepts and thoughts. Medium has been used to describe, ‘intermediate agency, channel of communication’ since around 1600. The basis of ‘media’ and ‘mediate’ is medium. Are they so different in concept?

In theory, no. In practice these days, it’s hard to say.

Mediation

As mentioned before, I took the first level of training in Mediation at the Conflict Resolution and Media Center of Trinidad and Tobago, and after hours I began thinking about the common etymology of ‘media’ and ‘mediate’ which got us to where we are, here. Yet when I look at the two as they are now, through a fresh lens, that seems to be the only way in which they are linked other than through some serendipity.

Mediation is a confidential process that works toward resolution of conflict through communication facilitated by a neutral third party. I did learn a few things.

Media, on the other hand, has come to mean any communication over one or more mediums. Newspapers use paper and literacy, radio uses sound and radio frequencies, television uses sound, video technologies, and sometimes literacy, and the Internet combines all of these to varying extents. ‘Social Media’ is redundant, really, because all media is social – it’s really media that allows easier feedback, and these day, allows things to be shared faster than other forms of media, driven by interests of users.

From Media To Journalism

‘Media’ encapsulates entertainment, education, and news. However, these days, we hear it used in the context of ‘news’ a lot. The lines between entertainment, education and news have blurred with the ‘talking heads’ and the prevalence of bias to sell advertising or simply to keep it. So when we hear about ‘The Media’ in this context, it’s about a specific use of the media. It’s about what we are given as news. And journalism is where ‘news’ is supposed to come from, or where we say it’s supposed to come from.

If you talk to anyone with a point of view, they will say that there is bias in published journalism – be it published in print, on radio, on television, or on the Internet – and that’s where things can get fuzzy. And so does what a journalist actually is. As Mark Lyndersay points out in , “What Is A Journalist?“:

…Paul Richards asked, “Who or what constitutes a journalist and should be protected by this?”

“And more importantly, who should not be considered a journalist?”

The American Press Institute notes, “Asking who is a journalist is the wrong question, because journalism can be produced by anyone.”

As the Institute explains on a series of pages on its website dedicated to considering the role of journalism professionals (report here), the journalist is a “committed observer.”

In 2011, “We Are All Journalists Now” by Scott Gant covered the same issue. It’s 7 years later, and I’m not sure society has changed enough to deal with it sensibly. And if we get into the etymology of ‘journalist’, we find this:

1690s, “one whose work is to write or edit public journals or newspapers,” from French journaliste.

As A.J. Liebling wrote, “Freedom of the press is guaranteed only to those who own one.” The Internet gave everyone with access to the Internet access to such a press. To publish publicly without a media organization, potentially publishing things less biased by advertisers – but then, to make money, advertising became necessary, and all that happened was the atomizing of the same business model.

What all of this really gets to, though, is an phrase attributed to Edmund Burke, supposedly used in a debate in 1787  when the House of Commons of Great Britain was opened to the press.

Indirect But Significant Influence

There are 2 definitions of the Fourth Estate defined on Dictionary.com:

  1. the journalistic profession or its members; the press.
  2. a group other than the usual powers, as the three estates of France, that wields influence in the politics of a country.

The first definition fit better before the Internet, where there was a more substantial difference between journalists and the general public. The second definition fits better in modern times, where we can all publish. And there you have the link between journalism and the public as it shifts in one definition.

These days, the more popular what you share is, the more influence you have – for better or worse. What others share that you have demonstrates how much influence you have as well – a closed circuit.

Thus, if we can get past definitions of ‘journalist’ and ‘journalism’, words doomed to a period when journalists broadcast instead of interacted, we get back to us all being a part of the Fourth Estate.

But what does this all have to do with mediation? Not that much right now, it seems, and yet, maybe it should. The Fourth Estate is necessarily not confidential, but maybe it could be more neutral. Maybe that’s what they should have in common. Maybe that ‘neutral third party’ should be everyone publishing to some metaphorical public journal. Maybe we should all be facilitating facts instead of regurgitating hearsay – after all, hearsay is heresy.

An informed public, after all, is what I expect from journalism. What I get, on the other hand, hardly seems to fit Journalistic Ethics and Standards. I can’t criticize what happens in the industry, because all I know is hearsay – but I can make a few distinctions that I believe can accepted and agreed upon as truths in the context of journalism aspect of the media:

  • When it comes to the media in the context of news, people need to be informed. They want to be entertained. The two are separate.
  • Publishers are the ‘media’, journalists are not the media unless they self-publish. If they don’t self-publish, they just work for the media.
  • With the atomization of the Fourth Estate, anyone who publishes has a greater responsibility when using their influence.

In these ways and more, we might get ‘media’ and ‘mediation’ to make more sense together when we see those common five letters.

 

On Mediation

Inland Storm Meets The Atlantic at New Smyrna Beach (B&W)
A Storm On New Smyrna Beach, FL, by Taran Rampersad. All rights reserved.

I recently took the level one course on Mediation at the Conflict Resolution and Mediation Centre of Trinidad and Tobago. This by no means makes me an expert on mediation (yet?), but it makes me more informed than others.

Conflict is something we deal with every day. Conflict is not something we’re always good at dealing with, either, no matter how well we think we do. Therefore, sometimes we need that catalyst to move things forward – and mediation has many advantages over other ways of dealing with conflict. You can learn that in the courses.

How we deal with conflict varies from person to person, from organization to organization, from incident to incident, and is biased by things as simple as having a good night of sleep or not – or being triggered by things that may or may not have a bearing on the situation.

Right or wrong, conflict changes us just as a storm does. This leads to a quote I use often – and here I’ll give it in it’s entirety:

Sometimes fate is like a small sandstorm that keeps changing directions. You change direction but the sandstorm chases you. You turn again, but the storm adjusts. Over and over you play this out, like some ominous dance with death just before dawn. Why? Because this storm isn’t something that blew in from far away, something that has nothing to do with you. This storm is you. Something inside of you. So all you can do is give in to it, step right inside the storm, closing your eyes and plugging up your ears so the sand doesn’t get in, and walk through it, step by step. There’s no sun there, no moon, no direction, no sense of time. Just fine white sand swirling up into the sky like pulverized bones. That’s the kind of sandstorm you need to imagine.

An you really will have to make it through that violent, metaphysical, symbolic storm. No matter how metaphysical or symbolic it might be, make no mistake about it: it will cut through flesh like a thousand razor blades. People will bleed there, and you will bleed too. Hot, red blood. You’ll catch that blood in your hands, your own blood and the blood of others.

And once the storm is over you won’t remember how you made it through, how you managed to survive. You won’t even be sure, in fact, whether the storm is really over. But one thing is certain. When you come out of the storm you won’t be the same person who walked in. That’s what this storm’s all about.

Haruki Murakami, Kafka On The Shore.

Mediation is one way out of the storm that facilitates the communication necessary to resolve conflict. It’s about being neutral, about being confidential and thus allowing trust between parties. It’s about actual communication beyond the dueling monologues we encounter all too often. It’s about facilitating resolution. And, it’s a process.

Mediation happens all around us every day, and it’s the sort of thing you don’t read or hear about – it’s necessarily confidential. From family disputes to business disputes, it facilitates the resolutions. And, through what I expect were relatively simple vignettes, I can tell you that it’s not easy to do and that not everyone can mediate.

Because of all of that, because of training I hope I will not waste, and because of my own background I saw other things not covered by the course. It gave me new tools to look at things, a new lens through which I could focus my mind. In that way and other ways, I highly recommend the training at the Conflict Resolution and Mediation Centre of Trinidad and Tobago. Check out the CRMC Facebook page as well. 

Like any good training, you get out of it what you put in. More than that, though, is that lens through which we can look at other things.

I’ll be writing more about these things over the course of the next few entries – new ways of looking at things that have been on my mind that may not relate directly to mediation itself.

Customer Service Post Mortem: Ugh

Public 'Services'

I went to pick up a few boxes of contacts at the optometrist company I presently deal with. I won’t write of the fact that they wanted me to pay more to have my prescription myself instead of being monopolized by them – a tactic abandoned in other countries.

On this particular day, it was the quarter finals of the World Cup – something I had chosen to miss because I had a friend in the hospital I wanted to see. I arrived with ample time to get that done, pick up some medications and get to the hospital for visiting hours. A young lady met me at the counter, as usual. And then, having pulled me up on the system, asked me to have a seat in the back – a seat which faced an empty desk. I sat for a while, with someone else there – a lady as I recall – and we discussed the match for a few minutes before she was called away.

I sat there, alone, for some minutes, occupying myself with the phone. Nothing was happening. I could hear people moving around, so I stood up and surveyed the situation calmly – there were three people with three customers. There were three other people who, upon seeing me watching got busy with shelving. One asked the others if someone was at lunch, which apparently was true. It was 3:30 p.m.

Now, getting contacts shouldn’t be a process like this. Everywhere else on the planet, they pull up my prescription on the computer, see if it’s in stock and if it is, I pay for them and leave. This takes less than 10 minutes on a bad day. On a good day, less than 5 minutes. That day, I had passed the 15 minute mark.

I started to leave – I had other things to do before heading to the hospital, and I would be busy the next day so I needed to get these things done that day. One of the busy people, one with a customer, left her customer apologetically and told me she would be right with me, and I explained to her firmly that getting my contacts or even ordering them is a simple process. The unspoken was that any of the three people who were playing with shelving could have gotten onto the system, see I had an up to date prescription, and then sell them to me. The argument could be that they were unqualified.

What I saw, as a customer, was people who should be able to handle a simple transaction avoiding me. My experience, with this company, is that they think I come to their office to sit down and wait for what should be a standing transaction – every time.

I went, ordered and purchased medications at the pharmacy, and went back to the optometrist where I was immediately seen by a customer service person. She was diligent to the point of aggravation, going back to physical files instead of trusting the computer system that all their customers pay for to have better convenience. I mentioned that. She wanted to be sure. I can understand that, but it added to the irritation.

But the real conversation I left with was this:

“Mr. Rampersad, I know you probably want to get to see the football game and…”
“It’s not about the football game. I’m rushed.”
“Well you shouldn’t rush all the time…”

Yes, she did that. I stared at her and quietly said, “I am not in a rush, I am rushed. I had three things to do. The first was at least order the contacts, the second was to pick up medication, and the third was to see my friend in the hospital.” I looked at my watch. “And now, we’re wasting visiting hours. I’m rushed because a simple thing is taking too long. The time it took me to get medications is exactly how long it should take to get my contacts.”

Silenced, we went through the rest of it as quickly as she could. After I got rid of her preconception that me needing to get things done in a timely manner, unrushed, was about football and which, therefore, she didn’t think was important.

In essence, she didn’t think my needs were important. There are flaws in the process I have seen at this place over the months, one of which is constantly asking me to sit down for things that should be able to be done in minutes.

And I’m pretty sure that when my prescription runs out with them, I’ll be finding a new optometrist company to deal with because I vote with my feet – and wallet. Because I don’t settle for paying someone to prejudge me, my intentions, and why I need things done quickly.

Of Digital Shadows And Digital Ghosts

Ice, Shadow and StoneIn writing about shadows and ghosts, it’s hard not to draw the line to how we process data – the phrase big data gets tossed around a lot in this way.

Data Science allows us to create constructs of data – interpreted and derived, insinuated and insulated, when in fact we know about as much about that data as we do the people in our own lives – typically insufficient to understand them as people, something I alluded to here.

Data only tells us what has happened, it doesn’t tell us what will happen, and it’s completely based on the availability we frame in and from data. We can create shadows from that data, but the real value of data is in the ghosts – the collected data in contexts beyond our frames and availability.

This is the implicit flaw in machine learning and even some types of AI. It’s where ethics intersects technology when the technologies have the capacity to affect human lives for better and worse, because it becomes a problem of whether it’s fair.

And we really aren’t very good at ‘fair’.

Beyond The Box

Framed WorldI read a lot about what people have to write about innovation, particularly here in Trinidad and Tobago, as well as the larger Caribbean. It’s a global issue, of course, where Silicon Valley faces increased criticism for being divorced from reality. In Trinidad and Tobago, I’ve seen talk of innovation with a prominent and ubiquitous software logo prominent in the background, I’ve heard people talking about the need for innovation.

And I see people doing largely the same thing over and over and expecting a different result, something Albert Einstein once defined as insanity. Arguments are made about how things have changed, how with this new product and this new knowledge unspecified innovation will arise.

It’s an old story told before I started in the software industry, and it will likely continue after I’m long gone. Under the surface, it’s the reinvention of language by marketing departments, much like ‘smart mobs’ was a novelty rebranding of ‘collective intelligence’. Reinventing the same thing is not inventing. 

“We trained hard—but it seemed that every time we were beginning to form up into teams we were reorganized. I was to learn later in life that we tend to meet any new situation by reorganizing, and what a wonderful method it can be for creating the illusion of progress while actually producing confusion, inefficiency, and demoralization.”

– Charlton Ogburn

In the end, one cannot force innovation as one would a bowel movement or you get the same result, hemorrhoids and all.

Beyond The Box.

If you’ve ever heard the phrase, ‘thinking outside the box’, or used it, it might be worth knowing the history of the phrase. It’s about being creative with what is available and using it beyond what most others would because they’re limited to a framework – a framework of 9 dots.

We like frameworks. They make things easy for us, but they also create framing – where we do not think beyond the frame, much as we acknowledge anything outside of a frame has nothing to do with a painting or picture. This is false, of course, as what is outside the frame of that art affects how the art is seen – the context within which the art exists, and part of the frame’s job is to make that boundary visible and aesthetically pleasing.

Everything is framed, and framing is a powerful thing because it implicitly frames our expectations. It also leads to what is known as ‘availability’, where if something keeps getting pushed as a solution we reach for that hammer even when we’re dealing with a phillip-head screw.

To think outside the box, we have to think outside the frameworks. To think beyond the frameworks, we have to explore beyond those frameworks and see what’s outside the scope of the issue. Leonardo da Vinci, one of the most prodigious innovators, would go outside and stare at the sky, wondering why it was blue and actually figuring it out. Thus the phrase, “blue sky thinking”.

Framing works against innovation in so many ways, and only helps in one: It defines what is inside the frame, and in that way, defines what is outside of it. A shift in focus is needed beyond the frame, and that requires knowledge well outside of that frame. It requires the context. If everyone is reading the same books, seeing the same shows, seeing the same news, it falls to the individual to look at things differently.

This is why I’ve often disagreed with people who say that money needs to be spent on innovation. Moaning for money is a tragic attempt at a solution when someone has what they think is a great idea. If that innovation doesn’t have an audience willing to listen, it simply doesn’t matter.

Beyond that innovative spark, those eureka moments, comes the hard work of making something that makes money, that saves money, or that otherwise contributes value. There’s a tendency to forget the latter because the world is presented to us in dollar signs. The amount of money spent on a problem is a poor indicator on whether a problem will be resolved. We humans, for example, will say that a flooded area had millions of dollars of damage, but that says nothing about how much it affects lives.

In the end, innovation isn’t what you get from following the same paths or playing within frameworks. New paths aren’t created by traveling the same roads, innovative solutions don’t come from someone else’s framework, and doing the same thing over and over again and expecting a different result remains insanity.

Shirts and P10s: Function vs. Form, Import Businesses vs. The Online Tax.

I’ve been spending some time shopping here and there. I went looking for shirts, and found that the ones with designs I liked lacked pockets, and the ones with pockets were not to my liking. I don’t understand the war on pockets of all these imported shirts, particularly when everyone these days has a mobile phone that they could place there instead of near their posterior – rubbing their posterior against their mouth and ear by proxy.

It should be as unattractive as it sounds, shouldn’t it?

This isn’t really be about shirts. I’m certainly not in charge of fashion; I personally admit a fondness for function over form and make no apology. There is a room for pretty in my world, but it has to do more than look pretty.

Another thing I was looking at, and more on topic, is the Huawei P10. I presently have a P10 Lite that, for whatever reason, no one seems to have cases for – a shortcoming of Huawei I’ve found pretty consistent, at least in South-West Trinidad. So, the first month I bought it, I cracked the screen.

Truth be told, I wanted a P10 because Mark Lyndersay keeps showing off his great shots through the Leicos lenses. And now, having cracked the screen of a fairly decent camera that has more than earned it’s keep, I walked into bMobile to see if I could purchase one. I find their pre-paid bundles work best for me, and I don’t really like contracts. Their P10 was available only under a post-paid plan, apparently with a 2 year contract.

I don’t know anyone who walks into bMobile, or Digicel, and says, “Hey! I want a 2 year contract that I won’t take to a lawyer to advise me on!”. I don’t know anyone like that. I do know people who say, “I want to upgrade my phone.”

So I saw one today at an outlet, and I asked the person who was selling it, “Do you have a case for it?”

“No.”

I was about to plunk down the money. I really was. But if you’re not going to support what you’re selling even with a simple case for someone to protect their investment, I’d offer you’re not a shrewd businessperson. And as much as I like Mark and love his photos, this lack of cases is a horrible thing for someone who spends a lot of time off the beaten track. We get back to function and form.

Let’s take a deeper dive.

This should all be simple enough to solve, but in a small consumer base such as that of Trinidad and Tobago, it’s a problem. Foreign exchange is at an increasing premium. Importers haven’t necessarily been putting their best foot forward over the years because when money flowed like oil – excuse me, it still does – but when it flowed through the economy at a higher rate, people bought all sorts of things with their disposable income.

The oil price reduction as well as severe lack of economic diversification over the decades by every administration has lead to sub-optimum disposable income. In plain English, people aren’t spending money because they aren’t getting it.

This means that companies that import goods other than food have these stocks of inventory that they can’t return. They made choices in products that, at least to some, are outright silly. When I drive by and see fluorescent colored plastic home goods, I can’t help but wonder what the person importing was thinking. “Fluorescent pink and green laundry hampers will fly off the shelves!”, said no sane person ever. 

So, the only sane thing to do when you can’t get what you want is to get what you want online through an online tax of 7% that is inconsistent for the very same items imported twice. It’s the new gambling system put in place by the government, a government that is going to send out people to evaluate properties probably as inconsistently as they handle the online tax.

To some, the online tax roulette is worth it if you can find the foreign exchange to play the game. If you need a case for a P10 or P10 Lite, as an example. Or if you want to buy fender flares for your pickup, or if you want to buy shirts with pockets.

To others, what they wear and use is framed by what importers have in their inventory. The illusion of choice is just that, more so in smaller economies.

Bricking Machines: The Microsoft April 2018 Update (1803) (Updated)

LeaveEverythingToUsMSI’m leery of updates. Experience over the decades has taught me this, from my own code to those of others who worked with me, from using content management systems to operating systems.

Updates can break things.

This time, Microsoft broke my Dell laptop – one of my favored machines for dealing with the rest of the world because so many people are tied to their operating systems. Or chained. It’s a matter of perspective.

I put off rebooting after the update for reasons obvious to many. Despite my cautiousness, my Dell laptop still sits there quietly after 24 hours. There has been no official word from Microsoft on this. One shop, The Computer Cellar, had a useful link that mysteriously no longer works. One article indicated that this bricking during the update had something to do with Avast, saying it only happened to a ‘few’ systems – but on Twitter, someone told me that they heard Microsoft representatives say, ‘millions’ on two separate days.

There’s room for some thoughts on conspiracy here, about keeping things quiet to minimize the public outcry. The hashtag on Twitter, #Windows10April2018Update, doesn’t show millions and isn’t representative of anyone but those with a system they could still tweet from to complain about the update.

So, how does one fix it? People have reinstalled Windows, blowing away their previous applications and data. It seems really bad that no restore points could be found with this bug – that’s exactly what restore points are for.

I’m not done fixing my system yet, and I’m not sure that I can, but here’s some tips to help you survive and perhaps get your system back up and running:

(1) Get some media, like a USB stick, that you can boot from. Under the ‘troubleshoot’ option, you’ll find the command prompt. Use XCopy to backup your files directory by directory. I simply did the stuff under my Profile. This way, no matter what happens, you have your stuff.

(2) Get the latest Windows Media Tool. Some well intentioned IT person handed me an older version of this yesterday and we both mistakenly thought it would work for all versions, but as it happens every major release seems to have a corresponding tool. Which would be fine….

(3) If your system doesn’t have a CD/DVD drive, or you lack a burner to the appropriate media, when you run the Media Tool you need to use the USB stick option. This is grotesquely slow – overnight it has managed to only get 80% done for me. I read somewhere it’s faster if you run the Media Tool from the USB stick you’re using it on, which sounds a bit like witchcraft to me, but if you think it will work… This is an annoyance that is simply bad UX on the part of Microsoft, IMHO. Such a large download is… ugh! With better bandwidth, it’s not a problem, but most of the world doesn’t have access to the Big Pipes.

(4) When your USB key is done becoming bootable media – read some books or something – you’re now ready to deal with the violated system.

(a) Let the violated machine boot and do the Update dance until, eventually, you get to the black screen and the errors.

(b) Open up the Task Manager, either by right clicking the taskbar and selecting it or by CTRL-ALT-DEL. Do this only once, despite how unresponsive your system is… or you may end up with more than one task manager. Also, add your hard won USB stick.

(c) Based on what little has been shared on the Internet, I have already disabled Avast’s tools in the startup processes. I’d make sure that they’re not running for the update.  They have a tendency to show up again when the machine restarts for updates, so always check. Allegedly, there’s a fix for it, but I did not get it at the time I fixed my machine.

(d) From the top menu in the task manager, you’re going to add a process from a file. You can attempt to browse for it, as painful as that is. On my system I will only have to type D:\setup.exe. And from there, with the latest tool, it will probably fix things; it did for me after loading again broken, then updating again. With older setups, you end up having to wipe the data.

This was an annoying experience. Microsoft needs to work on doing things better for the people who choose to stay with their operating systems, needs to work better with software manufacturers who support their platform, so that ultimately, they don’t screw over their consumers as they did with an indeterminate number of people with this last update.

Me? Linux is on the horizon for all future machines. I can’t pay people to brick my machine. It’s against my good sense. I can brick my on machine for free.

 

The Networking of Truth And Falsehood: ‘Fake News’

MissionThere is an incessant debate over truth right now, the same as there ever is, branded this time as ‘fake news’.

It has everyone mistrusting everyone, everything – everyone but the least ethically or cognitively competent, willful or not. It’s the elephant on the chest of social media companies, traditional media companies fighting for business relevancy in a networked world, and we, the factually impaired.

In all of this, we focus on the lack of truth. Yet, where we find truth we find precision, and where we find precision, we find error. When we talk about fake news, we’re really talking about the innocuous stories fed to the media – social and traditional – that spread not because they’re good, but because they’re catchy. ‘Sticky’, as marketers would say.

The Basics

Truth itself is a fickle thing. We seek objectivity in our subjective experiences of life, and only when we master these subjectivities do we diminish error and improve the precision. Again, where we experience precision, we experience error – they cannot exist without each other.

There are seconds of truth.
There are minutes of truth.
There are degrees of truth.

It’s all trigonometry to an extent, which fuzzy logic measures by weight, but it’s there – particularly when reconciling two versions of the truth. When we get three versions of the truth, it gets more complicated. When we get 10 versions of the truth, it’s even more exponentially complicated. So we do what humans do – we simplify when we’re overwhelmed. When we’re scared, it might become about race or about people ‘over there’, a wide net that catches innocent and guilty simply to catch the guilty.

Aggregating Truth

All of this used to be more manageable when we had fewer versions of the truth. The Internet came along and gave us the metaphorical 10,000 monkeys typing out their own versions of Shakespeare all over the Internet. Most monkeys simply regurgitate the same stuff they read somewhere else, hoping to make their audience click around their site to get a little bit more advertising revenue. When you drill down, there are actually very few monkeys that come up with the best versions and they’re not the same all the time.

But the monkeys that come up with the most popular versions aren’t necessarily the best – and the best versions are not always popular. Network powered societies amplify this and we’re network powered, so much so we cannot truly conceive versions of truth as easily. Facts have become croutons on a low carb salad – almost extinct, if not extinct.

And it all happens faster. Where we might have gotten news once a day with the printing press, twice a day with the television, thrice with the radio, we have versions of truth on tap 24/7, where the first to cover something gets the prized advertising revenue no matter how uninformative and perhaps wrong the coverage is.

Because we simplify. It’s human nature. We ’round off’. We estimate. We guess. We find comfort in opinions and op-eds that get more clicks with less facts. And those that want to insert stories to spread can get their research done through aggregate data mined from social networks and your local grocery store.

We find in life that when the people around us make better decisions, we ourselves get better choices. We find that when we make better decisions, those around us get better choices.

And we find that the opposite is also true.

Rethink where you get your content. Re-assess your connections in what they share, reassess what you read and if none of it makes you uncomfortable, you’re not reading facts but your own fiction, cherry picked from the 10,000 monkeys including the ones who take joy in feeding nonsense to the masses.

Go find Shakespeare. Don’t trust the monkeys. An if you’re one of the monkeys, my word, at least try to get something in with the filler.